Privacy Policy & Terms of Service
Mental Health Mastery Group (MHMG)
Effective Date: 07/07/2015
1. Your Privacy Matters
At MHMG, we are committed to protecting your privacy. Any personal, medical, or contact information you provide through our website, appointment form, or communications is handled with the utmost confidentiality and in accordance with federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
Information We Collect
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Name, contact details, date of birth
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Medical history or symptoms (when applicable)
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Insurance details (if provided for verification)
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Technical information (e.g., IP address, browser type) for analytics
How We Use Your Information
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To schedule and confirm appointments
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To provide mental health services and follow-up care
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To verify insurance or payment details
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To improve our services and patient experience
We do not sell or share your personal information with third parties for marketing purposes.
2. Terms of Service for Appointment Booking
By submitting an appointment request or using our services, you agree to the following:
Eligibility
You must be 18 years or older to schedule an appointment. For minors, a parent or legal guardian must complete the process and participate as necessary.
Appointment Confirmation
Submission of this form does not guarantee an appointment. Appointments are subject to provider availability and will be confirmed by our scheduling team via phone, email, or text.
Cancellations & No-Show Policy
Please notify MHMG at least 24 hours in advance if you need to cancel or reschedule. Late cancellations or missed appointments may result in a fee or impact your ability to schedule future visits.
Telehealth Consent
By selecting a virtual appointment, you agree to receive care through HIPAA-compliant telehealth platforms. You are responsible for ensuring a private and safe environment during the session.
3. In Case of Emergency
MHMG is not an emergency care provider. If you are experiencing a medical or mental health emergency:
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Call 911 immediately
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For suicidal thoughts or emotional distress, contact the Suicide & Crisis Lifeline at 988 — available 24/7
Do not use the MHMG website or appointment form to report emergencies.
4. Your Rights
You have the right to:
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Access, correct, or request deletion of your personal information
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Receive a copy of your health records
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Request how and where we contact you
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File a complaint if you believe your privacy rights have been violated
5. Updates to This Policy
MHMG may update this Privacy Policy and Terms of Service as needed. The effective date above will reflect the most recent changes. Continued use of our services implies acceptance of these updates.
6. Contact Us
For questions about your privacy or this policy, contact:
📧 info@mhmg-us.com
📞 +1 857-491-9799
🌐 www.mhmg-us.com